Shipping policy

Shipping Policy

Effective Date: 4 April 2025

At Sissi Pure Beauty, we are dedicated to delivering your orders promptly and reliably. Please read our shipping policy for important details regarding order processing, shipping times, fees, and international delivery.

1. Order Processing

  • Processing Time: Orders are processed and shipped within 7 days after payment is received.

  • Notification: You will receive a confirmation email once your order has shipped, along with tracking information.

2. Shipping Times

Shipping times vary based on your destination:

  • USA & Western Europe: Approximately 10–15 business days.

  • Southeast Asia: Approximately 7 business days.

Please note: These are estimated delivery times and may vary due to customs procedures or carrier delays.

3. Shipping Costs

  • Calculation: Shipping fees are determined by the weight of your order and the destination.

  • Checkout: The exact shipping cost will be displayed at checkout for your review before completing your purchase.

4. International Shipping

  • Coverage: We ship worldwide. Please ensure your shipping address is complete and accurate to avoid any delays.

  • Customs and Duties: International shipments may incur customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient.

5. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact our customer support at support@sissipurebeauty.com with your order number and details. We will work with you and the carrier to resolve the issue.

6. Contact Us

For any questions or further assistance regarding our shipping policy, please reach out to us at:

Thank you for choosing Sissi Pure Beauty. We look forward to providing you with exceptional products and service.